Tech Support and Customized Knowledge Base
Not every organization uses the same policies, procedures, hardware, or software. When you partner with SoulTec Solutions, we'll work with you to develop a Knowledge Base specific and unique to you, so you and your staff have quick and easy access to the information you need to troubleshoot simple problems and to walk through more technical scenarios. And for the times when you need a specialist, SoulTec is there to provide support via email, chat, and remote access. And keep track of the troubleshooting and resolution process by looking at ticket notes in your company-specific Customer Portal.